Pourosathi is an online web-based public grievance and redressal monitoring system. It is a step towards making a bond with citizens of this municipality by serving the people through speedy and timely redress of their complaint regarding municipal service. This system is developed under the National Clean Air Programme [NCAP] aiming for a better environment through up gradation of municipal services related Solid Waste Management, Public Health and various municipal matters.

It is a system where citizens can track the status of their lodged complaint and its timely resolve. This system empowers Barrackpore Municipality’s citizens to follow the path of Participatory Governance.